Returns

Shipping & Return Policy

*Free shipping offers are valid for orders shipping to the 48 contiguous U.S. states. Offer is not eligible on parcels shipping to Hawaii, Alaska, or international destination.

  • Orders are generally shipped in 1 day after your order is processed and they normally take an additional 3 – 5 business days to arrive.
  • Orders are processed Mon-Fri during normal business hours.
  • Products purchased from dealers or elsewhere should be returned to the dealer.
  • For refund or exchange of products purchased directly from Eberlestock:
    • You may return products for refund or exchange up to 45 days from the date of purchase.
    • You must have a Return Authorization Number (RA#) issued by Eberlestock. Call or email us to receive it at
    • 1-208-424-5081 or, customerservice@eberlestock.com
    • Products must be in new, unused condition.
    • Hangtags must be left on products.
    • A record of your purchase from Eberlestock must be included.
    • We will refund your purchase price (this does not include shipping charges), less a 10% restocking fee.
    • Returns not meeting the terms of this policy may be refused.