Below is a list of frequently asked questions. Please contact us if you don’t see an answer to your question below.
Frequently Asked Questions
Do you ship to APO addresses?
Yes, we gladly ship to APO addresses. We do not charge any more for this service than the standard US domestic shipping charge that’s generated by our website.
What kind of discounts do you provide?
We offer a 10% discount for orders made by the U.S. government, and by government personnel including military and law enforcement. The discount also extends to Fire and EMT personnel. The criteria for this is that the item is being purchased by a currently employed military professional, for personal professional use. Orders made to our online store can have the discount amount applied to them, upon request.
Military / Law Enforcement / Fire / EMT Discount:
Eberlestock sincerely appreciates the work of our military and public safety personnel. We gladly offer a 10% discount* for orders made by the U.S. Federal, state, and local agencies, and by military and law enforcement personnel. The item must be purchased by a currently employed military or agency professional.
The procedure for receiving a Military/LE/Fire/EMT discount requires you to set up an account prior to placing your order. Please take the following steps:
- Go to the online Eberlestock Factory Store (link from navigation bar at top of this page), and create a “Login” account.
- Record your login name.
- Email us at: CustomerService@eberlestock.com, or fax to (208)287-8138, and include these two pieces of information:
— Your Eberlestock Factory Store login name.
— A copy of your military or agency ID.
(an email sent from your .mil email account will also work)
Important: For quickest service via email, please put the following in the Subject Line: “[your login name], Request for Military/LE Discount.”
Once your status is verified, we will modify your account, and will contact you telling you that your account is ready for use. Your discounted pricing will be shown the next time you login.
Please note: because of the volume of requests for this service, to receive the discount it is mandatory that you set up your account prior to placing an order. Eberlestock will not retroactively adjust an order that was placed without the discount.
*Our 10% discount offer applies only to textile products. It does not apply to rifle stocks and hardware. The pricing shown in the Military/LE/Fire/EMT login area will reflect this policy.
*All Military/LE/Fire/EMT discounts will be active for 1 year.
Eberlestock thanks our military personnel!
How to I adjust my pack?
What really impacts a pack’s comfort is the surface area covered by the harness, and how well the pads follow the contours of your body. The new Shooter’s Harness pads have good surface area and follow the contours of your body better than typical thicker pads. Pack comfort depends upon how well you fit the harness to your body, and avoiding a couple of common mistakes. Some tips:
The place to start is by getting the pack’s vertical placement right. The most important factor in fitting the pack to you is to really crank the hip belt onto the upper side of your hip bones. The middle of the pad should be directly outboard of the top of the arc of your hipbones; this will pull the lumbar pad into your lumbar, and keep the pack from riding south. If you start with this, then you’ll be able to put the harness into the right place with the next steps, and there really shouldn’t be much load on your shoulders.
After getting the pack set on your hips correctly, the vertical adjustment of the harness should be done so that with the rest of the rigging in balance, the pads have a smooth arc going from the pack forward to the crest of your shoulders. If the sternum strap’s hitting you too high on your chest, move the harness up on its ladder rack on the pack. On the other hand, if there is a gap between the upper back side of your shoulders and the pads when the load adjusters are fairly slack, then you need to move the harness down on the rack.
Once you have the harness in the right vertical place, you’ll notice that if you overly tighten the load adjusters, it distorts the arc. This is the second element of the comfort issue; the load adjusters should only be tightened to the degree that it keeps the pack vertical; anything more than what’s necessary for this is just putting undue force on the front of your shoulders. By pulling too much tension into the load adjusters, you can put your shoulders into a pretty uncomfortable vise, long past the point where you’ve done anything to improve the pack’s ride on your body.
How do you quickly draw your weapon from your pack?
A note about the intent of this system:
We obviously don’t advocate trying to sneak up on game with your gun or your bow in the pack. The idea here is the same as it would be if you were using a shoulder sling: Just use the pack to carry your gun or your bow, and then slip it into your hands when you think you’re nearing game.
But if you ever are caught by surprise and want to get your gun or bow into your hands, you’ll find that it happens very quickly, and in a very organized way. Our packs are designed to bring your gun or bow into a shooting position very quickly, easily, and predictably.
You don’t have to be a double-jointed gymnast to get your gun out of the Backscabbard™. The key to success is drawing the top shoulder pull-straps tight, so that the top of the pack is brought as closely to your shoulders as possible. Reach back with your left hand and find the gun, then begin to withdraw it. Once the left arm is extended, reach up and grasp the gun with your right hand and continue to withdraw it. These two hand-holds usually free the gun from the scabbard, and take as little time as un-slinging a gun from your shoulder.
If you have limited shoulder articulation, reach into the small of your back with your right hand as you reach for the gun with your left; push the bottom of the pack or the scabbard away from your body with your right hand. This will cause the butt of the gun to move forward, and make it easier to reach with your left. Or you can simply tug on the shoulder harness to bring the pack closer on the side that you need to reach.
It is important to note that Eberlestock does not recommend keeping a gun with a chambered round, or a loaded weapon, in the Backscabbard. Also, keep in mind that you will need to be aware of the direction that the gun’s muzzle is pointed as you withdraw it. Basic gun safety rules apply.
Eberlestock does not recommend trying to insert a firearm into the Backscabbard™ while wearing the pack. It is best to remove the pack, place it on a stable surface, and then insert the firearm.
How do I fit the pack to my body?
Fitting our Packs
We come in all shapes and sizes, so it’s pretty tough to design a pack that’s comfortable for everybody. But it’s a rare customer indeed that doesn’t find that the Just One is a super-comfortable pack that puts a heavy load in just the right place — off the shoulders and onto the pelvis.
To fit the pack to your body, start by loosening the shoulder straps enough so that the pack settles right down onto the top of your hips, and the bottom of the lumbar pad rests on your upper pelvis. Then crank the waist belt tight. Next, adjust the shoulder straps to bring the pack snugly around your shoulders. (On the J105 or Skycrane, this is a good place to check the vertical placement of the shoulder straps. Adjust for torso length by moving the attachment point for comfort, and so that there is no bunching of the shoulder strap padding). Next, buckle and adjust the chest strap for comfort, and to control the lateral placement of the shoulder straps. Slide the sternum strap vertically up or down (its attachment clips slide on the pack strap webbing) as necessary. Finally, crank the top-pull adjustment straps snug to bring the top of the pack closer to your body.
Watch a video showing how to fit our vertically adjustable harness system to your body:
How do I fit my stays in my internal frame pack?
We use aluminum backstays in our packs for two reasons: They are very durable, and you can modify their contour to individually fit your back, so the pack will fit you like a glove.
We don’t often talk about our competitors, but unfortunately some of them will talk about their own molded plastic system, or what have you, as being superior to ours. Of course, we could use what they use, but we believe pretty strongly in the simplicity and benefit of a customizable aluminum stay.
For example, if you need more lumbar support, slip the stays out of the pack and increase the curvature, as shown in the photo at left. We find it works best to bend the stays just a little above the main arc of the factory bend, so you get a longer, fuller curve. Then slide the stays back in, put some weight in it, and try it out. You can keep tweaking it until you get it just the way you like it. Basically, the goal is to get a constant, smooth contour along your back, with no gapping. To evaluate your pack’s fit, put a moderate load in it of about 30 pounds; this will compress the foam padding of the back panel, and at this point you should have good contact all along the contour of your spine.
How do I carry a spotting scope and a tripod in a Just One?
You can, of course, carry a scope and tripod internally, in the long front pockets or the outer tuck-pockets. But if you want to save internal space, and have quickest access to the scope, put the assembled scope and tripod onto the pack as shown at left, and wrap the pack around it with the compression straps. It’ll be fully protected, and when it comes time to start glassing all that you have to do is undo two of the large compression buckles, drop legs, and get started! (Nikon Fieldscope with Manfrotto tripod shown, courtesy Nikon).
How do I use the spike camp duffel with a Just One?
The Spike Camp Duffel is designed to be carried either internally or externally in the Just One series packs. The lightweight duffel is great for gear, which you can then download and leave in camp when you go out hunting with the Just One in the compact mode.
To carry gear externally with our duffels, you can attach them in one of two ways: for a quick setup, just place it on the front of the pack and clip the triple compression strap system around it. Or, to firmly attach the duffel to the pack, zip it into the expansion zippers, as shown at right. Note: The J2SD does not have a weather-protected zipper, and is designed to zip to the main pack facing inward. The J3SD, with its weather flap over the zipper, faces outward
Do your bags support hydration systems?
We occasionally get questions about the installation of hydration systems in our packs.
In the J34 and J107 Just One type packs, the upper pocket opposite the Backscabbard can be used for water storage; it’s sized for our WXP3L bladder, and will also work well with the smaller WB2L. To insert the bladder, run the tube into the pocket, and out through the portal (yellow arrow). Then push the top end of your filled bladder up into the top of the pocket, and then swing the bottom in.
We no longer put tube hooks on our harness because they break too easily. On packs with our conventional harness, as shown at left, we recommend just slipping the tube under the 1″ webbing strip that runs along the outside of the shoulder pads. On packs with our Shooter’s Harness, you have lateral webbing strips to slip the tube under.
A note about the packs with back-wall sleeves: we made the packs the size that they are for a number of reasons. We have had people ask us why the hydration sleeves are narrower than the flat hydration bladder. The answer simply is, so that we could fit two bladders into the packs. We made the sleeves to fit full bladders… and we’ve felt that holding full bladders is what this is all about, so we haven’t worried about a little wrinkling when they’re empty. If you have any doubts about whether your bladder will fit, just fill it with water and give it a try, and you’ll see that it works fine.