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Or, if you
prefer the old- fashioned way, print our mail-order form.
Order Form, CLICK HERE
Eberlestock products are protected
by the following US Patents:
7,654,426, 7,735,701, 8,397,965, D346,846, D692,084, and Patents Pending.
We expect our customers to be happy
with our products, and the very low rate of returns that we
get tells us that we're on the right track. If you need help with something, or
don't understand how something's supposed to work, the first thing that
we invite you to do is to contact us. We'll be glad to spend what
time is necessary to solve your problem.
This Entire Page Before Sending Your Product To Us.
Returns must have
"RETURN AUTHORIZATION NUMBER" (RA#) marked on carton!
Un-marked cartons will be refused.
About Our Warranty
We offer a Simple Lifetime Warranty. If an Eberlestock product fails under normal use due to a
defect in materials or workmanship, we will
either repair or replace it, at our option.
Our gear, like anything else, will
eventually wear out. So, to apply common sense,
"Lifetime" means that we guarantee our materials and
workmanship for the lifetime of the product, but we do
not guarantee it against wearing out.
This warranty does not cover damage caused by accident, airline handling, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
Damage not covered under warranty will be repaired for a reasonable rate, and a fee will be charged for return shipping. Please contact us for a preliminary estimate before sending your product to us. We'll ask you for pictures and a description of the problem, and then once we receive it we'll give you a final quotation for the cost of repair (if different from the initial estimate).
Items returned for
warranty service must be clean.
Goods soiled with dirt, blood, or unknown
substances may be refused and returned to the sender, or will be assessed a $40 cleaning fee.
Allow up to 8 weeks for
your repair service.
Please include a note that explains
the issue with your item. Mark areas of concern with masking tape.
Use the Warranty Form (link below) to verify your Return Authorization, and to give us your name, shipping address,
phone number, and email address.
Pack Hardware (Buckles, cam buckles, zipper pulls, etc) has a 1 year manufacturers warranty. If a hardware items fails within the first year of owning the pack, Eberlestock will replace it at no cost to you. To submit a hardware claim please send a photo of the broken item and a copy of your original sales receipt (showing the purchase date) to:
After one year hardware can be ordered from our factory store.
Non-Warranty Retail Return Policy
Products purchased from dealers or
elsewhere should be returned to the dealer.
refund or exchange of products purchased directly from Eberlestock:
return products for refund or exchange up to 45 days from the date of
The following rules apply:
You must have a Return
Authorization Number (RA#) issued by Eberlestock. Call or
email us to receive it.
Products must be in new, unused
Hangtags must be left on products.
A record of your purchase from
Eberlestock must be
We will refund your purchase price
(this does not include shipping charges), less a 10% restocking fee.
Returns not meeting the terms of
this policy may be refused.
To get your RA #, contact us at:
|Click below for our Warranty form and shipping instructions
Click below for our Return form and shipping instructions
All of our gear is made
without compromise or shortcut. If you think we've missed
something, please tell us about it.
If you have questions, comments, or concerns, please contact us: