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What's New

About Us

Our Guarantee

We expect our customers to be happy with our products, and the very low rate of returns that we get tells us that we're on the right track.  If you need help with something, or don't understand how something's supposed to work, the first thing that we invite you to do is to contact us.  We'll be glad to spend what time is necessary to solve your problem.

Please Read This Entire Page Before Sending Your Product To Us.

**Link to Eberlestock Return Authorization Form**

(Please print, fill-out, and enclose with your return.)

Returns must have "RETURN AUTHORIZATION NUMBER" (RA#) marked on carton!

About Our Warranty

We offer a Simple Lifetime Warranty on our products.  If an Eberlestock product fails under normal use due to a defect in materials or workmanship, we will either repair or replace it, at our option.  If we choose to replace the item, it will be with an equal or better product, but we cannot guarantee availability of an identical product.

Our gear, like anything else, will eventually wear out.  So, in the world of common sense, "Lifetime" means that we guarantee our materials and workmanship for the lifetime of the product, but we do not guarantee it against wearing out.  We expect you to get so much use from your Eberlestock product that if you have worn it out after the end of many trails, you'll want to hang it in a place of honor, like an old pair of jeans that you just can't bring yourself to throw away.   You should feel that you've gotten more than your money's worth. 

• We apply a "reasonable man" philosophy when determining normal use.  If something tears or breaks because of defects in materials or workmanship, we'll gladly take care of it, with no questions asked.  But please do not ask us to replace items that are damaged by fire, dog mauling, willful vandalism, etc.  At some point we ask people to stand up and be responsible for things that happen on their side of the fence.

• Items returned for warranty service must be clean.  Please don't expect our staff to launder your item.  Goods soiled with blood or any mysterious substances will be refused and returned to the sender. 

• Allow 8 weeks for your repair service.

Please include a note that explains the issue with your item.  Mark areas of concern with masking tape.

Give us your contact information:  your name, shipping address, phone number, and email address (if available). 

Send your item to:

Eberlestock Warranty Service

2900 W Main St

Boise, ID  83702

Non-Warranty Retail Returns

Products purchased from dealers or elsewhere should be returned to the dealer.

Our Return Policy: 

For refund or exchange of products purchased directly from Eberlestock:

You may return products for refund or exchange up to 45 days from the date of purchase.  The following rules apply:

• You must have a Return Authorization Number (RA#) issued by Eberlestock.  Call or email us to receive it.

• Products must be in new, unused condition.

• Hangtags must be left on products.

• A record of your purchase from Eberlestock must be included.

• We will refund your purchase price (this does not include shipping charges), less a 10% restocking fee.

• Returns not meeting the terms of this policy may be refused.

For RA #s, contact us at:

1-208-424-5081   or, eberlestock.info@gmail.com

Send Your return to:

Eberlestock Returns

2980 W Main St

Boise, ID  83702

All of our gear is made without compromise or shortcut.  If you think we've missed something, please tell us about it.

Our Bottom Line is that we truly make every effort to please our customers.  We're an honest company, and we're working hard to build products that provide overwhelmingly satisfactory service.  If you have questions, comments, or concerns, please contact us:  eberlestock.info@gmail.com