OUR ONLINE STORE
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Or, if you
prefer the old- fashioned way, print our mail-order form.
Order Form, CLICK HERE
Eberlestock products are protected
by the following US Patents:
7,654,426, 7,735,701, D346,846, and Patents Pending.
We expect our customers to be happy
with our products, and the very low rate of returns that we
get tells us that we're on the right track. If you need help with something, or
don't understand how something's supposed to work, the first thing that
we invite you to do is to contact us. We'll be glad to spend what
time is necessary to solve your problem.
This Entire Page Before Sending Your Product To Us.
to Eberlestock Return Authorization Form**
(Please print, fill-out, and enclose with your return.)
Returns must have
"RETURN AUTHORIZATION NUMBER" (RA#) marked on carton!
About Our Warranty
We offer a Simple Lifetime Warranty
on our products. If an Eberlestock product fails under normal use due to a
defect in materials or workmanship, we will
either repair or replace it, at our option. If we choose to
replace the item, it will be with an equal or better product, but we
cannot guarantee availability of an identical product.
Our gear, like anything else, will
eventually wear out.
So, in the world of common sense,
"Lifetime" means that we guarantee our materials and
workmanship for the lifetime of the product, but we do
not guarantee it against wearing out. We
expect you to get so much use from your Eberlestock product that if you
have worn it out after the end of many trails, you'll want to hang it in
a place of honor, like an old pair of jeans that you just can't bring
yourself to throw away. You should feel
that you've gotten more than your money's worth.
We apply a "reasonable man"
philosophy when determining normal use. If something
tears or breaks because of defects in materials or workmanship,
we'll gladly take care of it, with no questions asked. But
please do not ask us to replace items that are damaged by fire, dog mauling, willful
vandalism, etc. At some
point we ask people to stand up and be responsible for things that
happen on their side of the fence.
Items returned for
warranty service must be clean.
Please don't expect our staff to
launder your item. Goods soiled with blood or any mysterious
substances will be refused and returned to the sender.
Allow 8 weeks for
your repair service.
Please include a note that explains
the issue with your item. Mark areas of concern with masking tape.
Give us your contact information: your name, shipping address,
phone number, and email address (if available).
Send your item to:
Eberlestock Warranty Service
2900 W Main St
Boise, ID 83702
Non-Warranty Retail Returns
Products purchased from dealers or
elsewhere should be returned to the dealer.
Our Return Policy:
refund or exchange of products purchased directly from Eberlestock:
return products for refund or exchange up to 45 days from the date of
purchase. The following rules apply:
You must have a Return
Authorization Number (RA#) issued by Eberlestock. Call or
email us to receive it.
Products must be in new, unused
Hangtags must be left on products.
A record of your purchase from
Eberlestock must be
We will refund your purchase price
(this does not include shipping charges), less a 10% restocking fee.
Returns not meeting the terms of
this policy may be refused.
For RA #s, contact us at:
Send Your return to:
2980 W Main St
Boise, ID 83702
All of our gear is made
without compromise or shortcut. If you think we've missed
something, please tell us about it.
Our Bottom Line is that we
truly make every effort to please our customers. We're an honest
company, and we're working hard
to build products that provide overwhelmingly satisfactory service.
If you have questions, comments, or concerns, please contact us: