Returns MUST be sent in with a label generated from our return portal. To get your return label please use our self-service portal. Once approved you can print off your label and put in on the return package. Return packaging MUST be accompanied by an Eberlestock return label. 

• All packages being returned must have the RMA number written on the outside of the package.  
• All returns undergo manual inspection when delivered to our HQ. 
• If the return doesn't meet the criteria defined above, it will be rejected, and the item sent back to you. 
• Refunds are issued to the original payment method or account associated with that method.  
• Note: All refunds cover the total item amount and do not include shipping charges. 

• We politely request you return items in unused condition and with the original packaging. In some cases, missing tags and bags may result in a 10% restocking fee.  
• Items that appear to be used or that have excessive pet hair, odor, or dirt will be returned to the purchaser without a refund.  
• We simply cannot accept items that show any visible signs of use. 

• Items that are in the outlet section / discontinued or no longer available. 
• Items that are outside of our 45 day return window. 
• Items that are not purchased directly through our website (i.e.- items purchased from a dealer like Sportsmans Warehouse.) 
• Items that show any signs of use. 
• Items that do not have an Eberlestock issued return label