Orders are generally shipped in 1 day after your order is processed and they normally take an additional 3 - 5 business days to arrive.

Orders are processed Mon-Fri during normal business hours.

Products purchased from dealers or elsewhere should be returned to the dealer.

-- For refund or exchange of products purchased directly from Eberlestock:

You may return products for refund or exchange up to 45 days from the date of purchase.

The following rules apply:
You must have a Return Authorization Number (RA#) issued by Eberlestock. Call or email us to receive it.
Products must be in new, unused condition.
Hangtags must be left on products.
A record of your purchase from Eberlestock must be included.
We will refund your purchase price (this does not include shipping charges), less a 10% restocking fee.
Returns not meeting the terms of this policy may be refused.

To get your RA #, contact us at:

1-208-424-5081 or, customerservice@eberlestock.com